Terms & Condition | at Backyard

Terms & Conditions

This ‘Terms and Conditions’ document (“T&C”) governs the end users’ (“You/Your/User”) access to and use of ‘Backyard Platform’ (which term shall be deemed to include the internet and mobile website www.atbackyard.com as well as its mobile application and any other means to access the same from time to time) and the services offered thereunder.
The Backyard Platform is owned and controlled by Backyard Media, a partnership incorporated under the Companies Act, 2013 with its registered office at having its registered address at 82, Saketdham Society, Laxman nagar, Nr. Spinning mill, Punagam, Surat - 395006 (hereinafter referred to as " Backyard Media/Us/Our/We"). Through the Backyard Platform, Backyard Media provides to You information in relation to events that are organized by ourselves including but not limited to the dates, venue, ticket pricing and other event-related information, and facilitates sale of tickets to these events, to You. However, when you purchase a ticket for any event, show, or content available on Backyard Platform, then for the purpose of this T&C, You will be considered as a customer of Backyard Media only. You agree that for any issue or grievance under these T&C, Your recourse shall be solely to Backyard Media.
This T&C, along with the ‘Privacy Policy’ (available here) which constitutes an integral and inalienable part of the T&C, and any other applicable policies published on the Backyard Platform, comprise a binding agreement between You and Backyard Media. The ‘T&C’, ‘Privacy Policy’ and any such applicable policies constitute an electronic record under the Information Technology Act, 2000 as amended and the relevant rules made thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws.
Your use of the Backyard Platform and the services provided thereunder shall be governed by this T&C as well as any other applicable policies published on this Backyard Platform, including but not limited to the Privacy Policy. Your use of the Backyard Platform whether for the purpose of transacting through Backyard Platform or otherwise, implies Your consent to the provisions of this T&C as well as any other applicable policies, including but not limited to Backyard Media’s use of any information provided by You for the purpose of Your use of the Backyard Platform. Backyard Media hereby reserves the right to modify, add or delete any part of this T&C without any prior written notice/ intimation to You. It shall be Your sole responsibility to periodically review this T&C and all other applicable policies published on the Backyard Platform for any revisions thereto. If You do not agree to any of the revisions made to this T&C by Backyard Media, You must discontinue further access and use of the Backyard Platform and the services provided thereunder. You agree and acknowledge that such discontinuance of access to and use of the Backyard Platform and the services provided thereunder will render the T&C inapplicable from such date of discontinuance only; however this T&C will remain applicable to all instances of use by You of Backyard Platform and the services provided thereunder prior to such date of discontinuance.

Cancellation Protect

Cancellation is not possible at any cost, except if Backyard decides to give refund to specific customers after knowing the reason of cancellation and if it convinces Backyard.
If the event is cancelled postponed from Backyard’s side, Backyard Media will decide refund policies at instance of such event.
Cancellation Protect is a promotional program by Backyard Media. which owns and controls the internet platform ‘Backyard’ and it reserves the right to alter the terms and conditions or discontinue the offer without prior notice. Backyard Media may suspend any User's ability to participate in the said program at its discretion without prior intimation and reasoning.
In case of any issues, the decision of Backyard Media will be considered final and binding on the User(s) at all times.

The entire content included in the Backyard Platform, including but not limited to text, graphics or code is copyrighted as a collective work under the Indian and all other copyright laws of the world, and is the sole property of Backyard Media or is appropriately licensed by Backyard Media from the relevant owners thereof. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of the Backyard Platform and/ or any content contained therein, in any manner whatsoever.
You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Backyard Platform solely for Your own non-commercial use, or to place an order with Backyard Platform or to purchase Backyard Platform products.
Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Backyard Platform is strictly prohibited, unless specifically authorized by Backyard Media in writing.

Payment methods

hello@atbackyard.com

Pricing, offers, availability, and seat confirmation

Backyard Platform is a live events company and sells tickets for Backyard's own self. If Backyard announces any offer for the Event, such an offer will not apply to the tickets purchased before the announcement of the offer.
After the payment is complete, You will receive a confirmation page or email that must be shown at the event venue to redeem Your tickets.
If You do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please get in touch with our customer service executive to confirm whether the order has been placed or not. We don’t want You to lose money in case You assume that an order was not placed because you failed to receive confirmation.
While purchasing tickets, You are limited to a specific number of tickets You can buy per event.

Cancellation, exchanges and refunds

Tickets
ANY TICKET PURCHASED THROUGH THE BACKYARD PLATFORM IS MEANT SOLELY AND EXCLUSIVELY FOR PERSONAL USE BY THE PERSON IN WHOSE NAME THE TICKET HAS BEEN ISSUED. TICKETS ARE NOT A TRANSFERABLE PROPERTY AND CANNOT BE RESOLD, TRANSFERRED OR CONVEYED TO ANY PERSON UNLESS PRIOR WRITTEN AND EXPRESS PERMISSION HAS BEEN PROVIDED BY THE EVENT ORGANIZER. ANY PERSON FOUND ABUSING TICKETS FOR PERSONAL GAIN OR FOR COMMERCIAL USE SHALL BE LIABLE TO SUITABLE LEGAL PROCEEDINGS INCLUDING THOSE RELATED TO BLACK MARKETING AND FINANCIAL & CRIMINAL FRAUD.
If Backyard Media or the Event Organizer finds that You are transferring or selling, or You had in the past transferred or sold, Your tickets, including m-ticket or band, through any mode, including social media platforms, other ticketing platforms, by hand, thereby allowing any other person to access the Event without purchasing the ticket from Backyard Platform, then Backyard Media or the Event Organizer may initiate suitable legal proceedings.
Tickets once sold cannot be exchanged, cancelled, modified, transferred, or refunded, and You shall not make any request for modifications in the ticket, including change in date, time, location, or category unless the Event Organizer has specified so in the Event’s terms and conditions. Please make sure You check the date, time, and location before You book Your tickets. But we’d still advise You to read the terms and conditions for each Event regarding exchange, cancellation, modification, transfer, and refund. If You wish to change or modify your ticket details, the same shall be entirely at the discretion of the Event Organizer.
If an Event is cancelled or postponed and the Event Organisers of such Event agree on issuing a refund for the tickets, it shall be the Event Organiser's sole responsibility to contact You and process the refund and Backyard Media shall have no liability in this regard. However, the convenience fee charged by Backyard Media is non-refundable. If the Event Organizer informs Backyard Media to process the refunds on their behalf, Your refunds may reflect in Your account within seven (07) to ten (10) working days from the date of receiving the refund request.
Products
In the event that You have placed an order for purchase of a product made available for sale on Backyard Platform, if at the time of delivery and/or within 15 days from the date of delivery, if any defect is found or You are unhappy with the product for any reason, then You can ask for replacement of the product or products from the seller subject to the following terms and conditions:

Availability of the product or part of the product with the seller.
The product is not damaged due to misuse.
The damage/defect is covered under the manufacturer's warranty.
The product is not tampered with and missing serial numbers.
The product is returned with all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product delivered.
The product is not customized or made to order.
Clothes and footwear are not used (other than for trial), altered, washed or damaged in any way.
Original tags and packaging should be intact.

Please note that this policy relating to Products is only in relation to goods. This Products policy is not applicable to tickets that You purchase on the Backyard Platform or on the Food & Beverage tokens that you purchase at any Event which You access.
Refund Policy
In case You have made the payment but failed to receive any email and/or SMS confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3-5 days, it may take up to 7-10 working days (and sometimes more) for your financial institution to credit the amount back to your account.
Backyard Platform reserves the right to deny refunds for tickets purchased outside of Backyard Platform. Any decisions taken by the event organiser and Backyard Media management will be final and binding in this regard. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorized third parties.

Delivery

Tickets
Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket.
SMS/ Whatsapp confirmation: Your booking confirmation can be sent via an SMS and/or Whatsapp notification. You may be requested to display the ticket details received along with appropriate identity proofs to receive a physical ticket.
It is clarified that if you have chosen the delivery option, then the ticket redemption shall not be available at the box-office at the Event's venue. We will not be able to fulfil Your requests for issuing a duplicate ticket or issuing an e-ticket as a replacement. Therefore, it’s highly important for You to ensure that You pick up the tickets during the pick-up window. It is Your responsibility to periodically check your notifications that shall be sent to You at the start of and during the pick-up window
In all of the above options, You will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.
Damage: You shall be solely responsible for any damage, loss, destruction, mutilation or wastage of a physical ticket which occurs for any reason except those related to packaging issues. If You received a damaged ticket due to packaging issues, please do not take delivery of the physical ticket and instead hand it back to the delivery supplier. Accepting delivery shall exempt Wasteland from all liability for damage to physical tickets arising because of packaging issues and Wasteland shall not be responsible to compensate You for such damage or provide You a replacement ticket. We will not be able to help You redeem the physical tickets if the barcode/qr code is not scannable. In such situations, You will be required to purchase another new ticket(s) to get access to the venue.

Indemnifications

You agree to indemnify, defend and hold harmless Backyard Media (including its directors, employees, officers, affiliates, consultants and agents)(each an "Indemnified Party") from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Indemnified Parties that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User, pursuant to these Terms and Conditions, or any acts committed by third parties not authorized by Backyard Media, or in relation to any third party claims raised against Indemnified Parties in relation to the foregoing.

Notifications

You are consenting to receive transactional and promotional messages, or notifications, as generated by the Backyard Platform. We will be sending notifications to you by way of the following methods:

SMS
Email
Whatsapp
Voice Call

Opt-out
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after setting up an account.
If You want to remove Your contact information from all Backyard Platform lists and newsletters, please click on the unsubscribe links in the emailer. For opting out of receiving any transactional and promotional messages or notifications on your whatsapp account, please reach out to us at hello@atbackyard.com and we will assist you.

Grivance redressal

Content
In accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, any grievances which You may have with respect to the information shared by You with Backyard Platform hereunder and its treatment, may be directed by You to the customer support of Backyard Platform. You may contact Backyard Platform customer support by sending an email to hello@atbackyard.com Your complaint shall be acknowledged within 24 hours and disposed of within 15 days from the date of receipt of complaint. If your complaint pertains to any material which exposes the private area, shows full nudity, depicts sexual act or is in nature of impersonation, the complaint shall be resolved within 24 hours from receipt of complaint.
Customer Experience
At Backyard, your ticketing experience is of utmost importance to us. Our team is always on their toes with one goal and that is delighting our customers and their experience with us. In any way, if you feel that we can do more to live upto your expectations then that would be an opportunity for us. Here are all the ways through which you can easily get in touch with us.

You can send your complaints directly through the contact form, available on the website.
You can also write to us directly at hello@atbackyard.com

You will never be completely at home again, because part of your heart will always be elsewhere. That is the price you pay for the richness of loving and knowing people in more than one place

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